Submissions are monitored on regular business days between 8AM - 5PM CST. You should receive a response within 24-48 hours.
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How do I connect to BLink?
You must have a Wi-Fi capable device and be inside one of the coverage areas. Enable wireless on your computer, tablet, or smartphone, select the BLink network, accept the terms and conditions, and connect. It’s that easy.
Who is paying for BLink?
BLink is funded by our partners who have donated money, time, materials, labor, or expertise to the project. No tax dollars are being used to install or maintain this project.
What is the purpose of BLink?
The purpose of BLink to provide reliable free community Wi-Fi to the citizens, visitors, and students in the coverage areas.
Who is responsible for BLink?
The Council Bluffs Area Wi-Fi Consortium (CBAWC) is the organization responsible for the planning, installation, and maintenance of the BLink Wi-Fi network. The CBAWC is an Iowa 28-E organization. The City of Council Bluffs and the Council Bluffs Community School District are partners in CBAWC.
How can I get help with BLink?
There is no “in home’ support for BLink. Questions and support requests can be entered into the online form, where you will get a response within 24 hours. Citizens can also stop by the Council Bluffs Public Library where some staff members have been trained to assist community members.
Is BLink network secure?
The free community Wi-Fi is not a secure network. Users should not transmit highly sensitive, confidential or financial data on this network. The school district’s link to the student computers is a secure network and safe for students to use their school issued computers.
Is BLink filtered or monitored for content?
No, the community Wifi component of BLink is an unfiltered and unmonitored connection to the Internet. School district devices connect to a separate BLink network that is filtered for students, just like the network inside the school buildings.
When will my neighborhood get BLink?
Three phases of BLink Wi-Fi have been identified with additional phases to be announced going forward. The goal is to provide the BLink network across the city where financially and technically feasible. Watch the BLink website for news and announcements of the next phases.
Can I cancel my Home Internet Service?
Probably not. BLink is a low bandwidth community Wi-Fi to be used for web browsing, email, search, etc...It is not intended for media streaming (e.g., Netflix, Hulu, Roku) or gaming. BLink is not a replacement for carrier based Internet service to the home.
Will I get BLink inside my home?
BLink is an outdoor Wi-Fi that is intended to get “to the door”. There is no guarantee of getting the signal inside your home. It is possible to purchase a signal repeater that can boost the BLink signal from outside into your home.
Can I boost the Blink signal into my home?
Yes, there are devices for sale that can amplify the signal inside your home. These devices are available from technology retailers in stores and online. Search for "Wi-Fi Network Extender".
What if BLink doesn’t work at my house?
BLink’s goal is to deliver free community Wi-Fi to as many students and citizens as possible. There is no guarantee of connection at any single point in the community. BLink will make the best effort to blanket the city with a high quality product wherever feasible.
TERMS, CONDITIONS, AND NOTICES
BLink Wi-Fi now offers wireless Internet access in some areas for properly equipped wireless devices. You are expected to use the BLink Wi-Fi access in a legal and responsible manner. Users may not violate federal, Iowa, or local laws including the transmission or receiving of child pornography.
As the configuration of each manufacturer's device is unique, please refer to your documentation for connection instructions. BLink Wi-Fi staff cannot be responsible for assisting you in making changes to your devices.
This free service is an open network provided for your convenience and its use is at your own risk. It is available to the general public, and is NOT INHERENTLY SECURE. BLink Wi-Fi cannot and will not guarantee the privacy of your data and communication while using the service.
BLink Wi-Fi cannot guarantee that the service will be available at any specific time or that the connection will have any specific quality or speed.
There are potentially serious security issues with any computer connected to the Internet without the appropriate protection, ranging from viruses, worms and other programs that can damage the user's computer, to attacks on the computer by unauthorized or unwanted third parties. By using this service, you acknowledge and knowingly accept the potentially serious risks of accessing the Internet over an unsecured network. It is recommended you take steps to protect your computer system, such as installing current anti-virus software and maintaining appropriate firewall protection.
By using this service you acknowledge the above and agree that YOUR USE OF THIS SERVICE IS SOLELY AT YOUR OWN RISK.